Q: What are your shipping methods and estimated delivery times?
A: We partner with USPS, FedEx, DHL, and UPS for order deliveries. Transit times typically range from 7 to 25 business days, depending on the destination address:
US 7–12
Canada 10–15
UK 10–15
Australia 12–18
Europe 12–20
Rest of World 15–25
Q: Is there a warranty or guarantee on your products?
A: Absolutely. Should you receive a faulty or incorrect product, please reach out to us within 7 days of receipt, and we'll work with you to make it right.
Q: How can I follow my order's delivery status?
A: Once your order is dispatched, we'll send you a shipping confirmation email with tracking information (when available). You'll also receive status updates from our carrier along the way. If your order includes multiple items, they may ship separately from different warehouses; in that case, you'll get a separate dispatch email for each parcel.
Q: Only part of my order has been dispatched or delivered. Will I receive the additional goods I ordered?
A: Sometimes the items you’ve ordered are stored in different locations.
To get your order to you as quickly as possible, we often dispatch the items separately. We’ll let you know via email whether there are any outstanding items that will be delivered separately or need to be collected at a later date. The rest of your order should be with you in no time.
For more details, have a read of our terms and conditions.
Q: Do you deliver internationally?
A: Yes. We currently deliver to most countries in Europe, the USA, and Asia, etc. Please contact our customer service if you are uncertain.
Q: Can I get an discount if I buy in bulk or wholesale?
A: Yes. If you want lower price, it depends the quantity of your order.
Please contact us by email for details.
Q: Can I return or exchange an item I bought online?
A: Yes. We offer a 7-Day Happiness Guarantee, which means you can request a return or exchange within 7 days of receiving your order if your items meet our Return & Exchange Policy conditions. Items must be unopened, unused, undamaged, and in resalable condition with all original packaging and tags intact. To request a return or exchange, please email at yawenteam@proton.me with your order number and a photo if the item is defective.